If youre having tax problems because offinancial difficulties or immediate threat of adverse action and you havent been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you. You can also call 800-366-4484 to verify the agent's badge number. I am also having this same issue. The IRS is committed to protecting against further spread of COVID-19, and we encourage people to use this self-screening tool prior to visiting IRS facilities. We are not trying to update our personal information with the IRS. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes, By phone at the toll-free number listed on your 5071C Letter. Thank you for responding so fast! Clear search I wish we could've been more help. You will have to wait to receive a letter in the mail and then follow the instructions to enter the code. However, the answer to why the IRS is not answering phone calls is that they just dont have enough people. The IRS verifies identity and phone # with Experian Credit reporting. Sorry, our virus scanner detected that this file isn't safe to download. It's taking us longer to process mailed documents including paper tax returns. I called the IRS 800 829-1040.on Jun 29th.it took 20min for them to take my call. The IRS office near you can often help with. I am able to receive SMS from CVS and T-Mobile. That's why it's essential to be prepared before you call the IRS. Make sure the account you use to verify (credit card or loan) has your name and phone too. WHATS UP WITH THAT? If youre just trying to get information from the IRS, its usually best to contact the IRS directly. If you keep calling and the IRS never picks up the phone, heres what you can do. For some reason, my mobile phone number is not working for this verification process. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can not verify my identity without renewing my expired Identification Card. How to file a claim with the IRS on refund check not received, Spouse not eligible for third EIP and claiming my child for third EIP, Can't find a means of paying form 8879, Online options are broken. The next time I tried to log into my new account I was AGAIN asked to provide my mobile number and so the problem repeats itself. Search. it's a huge problem. If you can't find the answers to your tax questions on IRS.gov, we can offer you help in more than 350 languages with the support of professional interpreters. However, when I try again it still doesnt work. E.g. This is what it says about mobile phone number: A readily available mobile device. // insert style. English not being her primary language. Can members of the media be held legally responsible for leaking documents they never agreed to keep secret? Every state has a different agency that collects personal and business taxes at the state level. The best time to call the IRS is generally early in the morning and late in the week. Personal Finance & Money Stack Exchange is a question and answer site for people who want to be financially literate. Unfortunately, scam artists frequently call people, say they're from the IRS, and then demand payment. Find expected wait times forcurrent IRS operations and services. They would probably all freak out and hang up. If that were true none of us would be hare trying to solve this problem. However, even the national Taxpayer Advocate Service is getting overwhelmed with requests since so many people are having trouble dealing with the IRS right now. Once your response is in, it will be handled in the order the IRS received it. (pdf) Introduction The Internal Revenue Service (IRS) collects almost $5 trillion in individual income, corporate income, and payroll taxes each year, but the burden of our tax system is much more than that. If you are unable to verify your identity, you will not be able to use Get My Payment. STEP 1 : OPT-IN to this shortcode 77958 by sending IN text message. Call the IRS telephone number at 1-800-829-1040. I recommend contacting your local Taxpayer Advocate. The big issue is the online IRS form does not have a place to enter the middle initial. Is your account a prepaid account? You may have answered security questions incorrectly. Some telephone service lines may have longer wait times. They do have a phone number to support businesses. It's called Share Name ID, and even though the account is in your mom's name, your name appears when calling out. You can mail the form, but for the fastest results, you should fax it to your local office. But since youre an AT&T employee, is there anything you can do to get the attention of someone who can assist us from AT&T? If you mailed a tax return and haven't yet heard from us, don't call or file a second return. But still no luck. It may often be faster to use the IRS tools rather than calling to get your answer (status of a refund, balance due, finding an office location, checking payment status). I think the callerid probably doesn't matter either. We can't fire the IRS or EXPERIAN, since they are insulated from consumers. It takes much less time to write a letter than to sit on hold with the IRS or worrying about the IRS not answering the phone. Not sure if any remnants of my prepaid status are still not giving my current status of postpaid when IRS system tries to validate my registration. I have been a client of AT&T with a wireless number for 4 years. To reach a live person at the IRS about your individual taxes, select these options: 1, 2, 1, 3, 2, ignore two requests for your Social Security Number, 2, 4. I did not file 2018 and i filed 2019 and my State was accepted approved and taken due to owed taxes. Good to know it's not actually ATT's issue. The IRS prefers that taxpayers use the online system; because phone callers may experience delays due to the high volume of calls the IRS receives. It allowed me to createan account. I've unlocked my experian credit file. IRS does not have any consumer support option for registration to their online systems. Form 1040 Instructions indicate that phone number is optional: Phone Number and Email Address I'm so aorry but are you sure ill at least recive the 1700 stimulus check? Sorry, we're still checking this file's contents to make sure it's safe to download. The IRS work for us, and is the worse service. The process is straight-forward enough and the instructions are clear. Hopefully, their new employees will make why IRS is not answering calls a thing of the past. You can find the office closest to you with ourTaxpayer Assistance Locatortool. We have the box checked Under Privacy and Protection to allow identity verification. We will attempt to match the phone number with records. STEP4: Enter Mobile number in this firmat XXX-XXX-XXXX. I did not file taxes in 2018. With that said my federal refund was accepted by the IRS amd im still waiting for approval and wobt get it until i verify my identity. has your phone been recognized yet by IRS? 8 a.m. to 3:30 p.m. Eastern time, Excise taxes866-699-4096 You may need your ID, a copy of your last tax return, and other details to verify your identity. Page Last Reviewed or Updated: 17-Apr-2023, Request for Taxpayer Identification Number (TIN) and Certification, Employers engaged in a trade or business who pay compensation, Electronic Federal Tax Payment System (EFTPS), Alternatives if you cant verify your identity to get your transcript online, Received a refund but wasn't expecting one, Get the latest information on IRS operations and services, Individual Taxpayer Identification Number (ITIN), Sign your e-filed return with your adjusted gross income (AGI). Within 24 hours after we've received your e-filed tax return; or, It has been 3 weeks or more since you filed electronically (11 weeks if, It has been more than 6 weeks since you mailed your paper return (14 weeks if. Support told me they would reach out to IRS to find the problem, there is no information on my ticket that states Verizon is doing this. I am the primary account holder of T-Mobile account. ID.me appears to be an outside provider of security services for the IRS and the use of the ID.me system is now mandatory for new users to access the on-line features on the IRS website. Generally, the IRS does not call taxpayers there are exceptions to this rule, but typically, by the time the IRS calls, you should have received several letters or notices from the IRS. I spoke with a customer services representative and was told that my middle initial is already on my caller ID. Some readers reported . I need my 2018 tax return in order to file this years returns. I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. How is this marks as solved. We need to all DEMAND action on this issue. This is the only time I've had an issue with my phone not linking with my name. Free Tax Return Help Available Real experts - to help or even do your taxes for you. I was told it takes 30 days for a mobile number to be recognized by the IRS. Again, i did not file a tax retuen in 2018 so the only return the irs has to base my stimulus check off of is my 2019 tax return. I have never locked my experian account. If you think getting the IRS on the phone is tough, try setting up an individual online account. AT&T - I think you misunderstood the problem. You set things correctly, so the issue is not on your end. Ah, that may be what's going on. I don't know What else to do! The name on the caller id must be you full legal name, match the IRS system. Overseas callers The letters are sent to youvia U.S. mail. My phone was registered to my business and not personal, so I believe this is why the IRS could not verify against my mobile number and I couldn't create an IRS login to retrieve my tax transcripts to send to my mortgage company so we can close on a house this week. You can create a login at www.irs.gov/account which will enable you to do things like check the balance of your estimated payments YTD or make an estimated payment. Alternative ways to code something like a table within a table? Your phone must be a U.S.-based mobile phone number associated with your name." I obtained my T-mobile phone number through T-Mobile; it has never been any place else and uses my One True identity (as do my tax returns). When you register for an IRS account, we will send a one-time activation code to your mobile phone number. Called customer support and the indicator was changed to enable so IRS could send text to my phone. Or does the IRS truly require your number to file? I filed them electronically and both my State and Federal Taxes were excepted on January 27, 2020. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. They don't ask for prepaid debit or gift cards. How to handle the Equifax Breach this tax season? I have the same issue, but not with the IRS, mine is with SBA and Capital One. My issue is that I recieved a letter from the IRS for me to proove my identity so i called the phone number listed on the letter I recieved and then had to make an appointment with the IRS for a face to face interview. Archived post. A tax professional can help you contact the IRS. The level of assistance IRS taxpayer assistance centers can provide is similar to what you can get on the phone. The IRS's phone trees are impossibly long, and although most menus let you push "9" to hear your options again, it typically only repeats once before disconnecting you. you can update this information in att.com/prepaid -> login->my profile. ". The only solution they had was to use a CPA and give them power of attorney through a Form 2848 and the CPA could request the transcripts or any other document you want through an IRS practitioner # 866-860-4259. You can't get the resolution you want when you talk with an IRS agent. I'm filing taxes through H&R Block, and they claim that the IRS requires my phone number. We're processing all mail in the order we receive it. through regular mail delivered by the United States Postal Service. IRS employees will always try to contact you by mail before calling or visiting in person. How can I test if a new package version will pass the metadata verification step without triggering a new package version? I am assuming there is a snag on my account, linking my mom's name with my phone number. Business tax problems, filing, and considerations, Individual taxpayer identification number, How to contact the IRS for tax-exempt entities. It asks tax filers to verify their identity, per their submitted tax return, in order for the IRS to complete processing of the return. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. He asked me to press Continue button which I faithfully did. on the page that prompts you to enter your credit card number( last 8 digits,) theres the list of selections.heres where we all enter our 8 digits and hit continue , and get stopped out.here is where we missed a step as each selection has a little grey circle next to it.after you enter your number touch the little grey circle next to the . If you live in Alaska or Hawaii, you can call between 7 am and 7 pm Pacific Time. Use our Interactive Tax Assistant to answer your tax-related questions, such as: Income reporting or payment error (CP2000), Dependents Social Security number listed on another return (CP87A), Change your language preference for written communications from the IRS. No luck. Chris brought up a great question - how are they attempting to verify you? IRS Phone Numbers and Tax Help Options Enter your username or e-mail address. I don't know if mine was recognized yet. Your provider may be experiencing technical issues. Are any T-Mobile customers able to register at IRS web site? At this point, you will be put on hold until a live agent answers the phone. SO WHAT ARE WE SUPPOSED TO DO???? The IRS issues most refunds in less than 21 days. Thank you. So far, nobody has been able to offer assistance. Press 1 for "form, tax history, or payment." Press 3 for all other questions. If the mobile phone number cannot be linked to your name, you may opt for a mailed activation code during registration. 3. cell phone number.----------------they online response is CANNOT VERIFY YOUR MOBILE PHONE ACCOUNT. It seems ANY credit monitoring can reek havoc on this authentication tool. Text. Ask questions and learn more about your taxes and finances. We'll send you an e-mail with instructions to reset your password. omg! making me reboot my phone, and so on. Other than the helpful tips that are on the other thread you linked, I don't have anything else for you to try.
, Best answer by magenta10599191 24 January 2020, 17:40. Whatever you put on your W-4 with your employer does not dictate how you have to file your tax return. Step 2: Check for a good Wi-Fi or mobile data connection Check your settings:. You want to appeal a tax assessment or a collection enforcement action. The IRS encourages taxpayers to use its online services when possible. STEP 2: Check ATT account primary contact number is your mobile Number. And how to capitalize on that? We have also listed Inurl Login Php Id 1 page stats, site age, rank to make it easy for you. The IRS has filed a substitute for return for you. Checked that one too. The hours vary for certain tax issues. You can call the IRS Monday through Friday from 7 am to 7 pm local time. to receive guidance from our tax experts and community. With all of this spelled out, can you please escalate this to the correct department within AT&T so we can get some answers??? First, their office can look into your situation and possibly help you to get a response. Thanks for contributing an answer to Personal Finance & Money Stack Exchange! I may have to cancel with Verizon and get my own phone plan with someone else. She told me that the "short codes needed to be enabled". I called 3 times irs using different phone numbers, they said they are not able to help so i can't verify whether they are indeed able to help perhaps if you get lucky with a savvy and helpful agent. How can I have it checked? Same problem with text messages from IRS. I am trying to request my tax transcripts online on IRS.gov in order to get a loan to purchase a house. IRS Phone Numbers for Tax Pros. Everything passes with IRS verification, except they can not verify my information with Verizon when I enter my Verizon phone number. T-Mobile support states they do not know the reason for this failure. We and our partners use cookies to Store and/or access information on a device. TTY/TDD800-829-4059. It is possible their records still indicate you as having a prepaid account and would need to be updated. Sorry, our virus scanner detected that this file isn't safe to download. Due to the recent staffing shortages and backlog at the IRS, the wait times can be significantly longer. Lucking for me my wife does not have a middle initial so I retried with her name and was able to create an account. I'm currently on hold. In many cases, you shouldn't call the main number. You can call to speak with a live representative about your stimulus check. The new IRS employees will perform a wide range of tasks including reviewing the tax return issues that have them overwhelmed. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals. There are a few identity tests (e.g., provide an account number from credit card or something else, retrieve a code from your e-mail address). Explained the issue. Did the information on this page answer your question? How to add double quotes around string and number pattern? We were unable to verify that this phone number belongs to you with the phone provider. Account or tax law questions: 800-829-8374; E-filing questions: 866-255-0654; Tax practitioner priority service: 866-860-4259; Overseas tax professionals: 512-416-7750; 267-941-1000 I tried accessing using IE and it was more responsive but still couldn't verify my identity with T-Mobile. Very frustrating. The IRS operates its phone lines from 7 a.m. to 7 p.m. in each time zone. Once you find your local office, see what services are available. To check the status of your amended return: If you mailed a tax return or letter and havent yet heard from us, dont call or file a second return. If your notice gave options for responding in writing, they may be a better solution at this time. cuzI am experiencing the same issue now. Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI, Use of chatGPT and other AI generators is banned. A customer services representative and was able to offer assistance to all demand on! Usually best to contact the IRS requires my phone number belongs to you with the IRS work for,! Your employer does not have a place to enter the code for us, and considerations, individual taxpayer number. 'S issue i do n't ask for prepaid debit or gift cards ca n't fire the IRS Experian! Am trying to request my tax transcripts online on IRS.gov in order to file this years.! For EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals you find your office! Youre just trying to update our personal information with the phone, heres what you can update information. Issues most refunds in less than 21 days that they just dont have enough people be... Often help with to add double quotes around string and number pattern morning and late in the and... Tax return help available Real experts - to help or even do your taxes and finances were true of... Encourages taxpayers to use get my own phone plan with someone else to you ourTaxpayer! The metadata verification step without triggering a new package version will pass the metadata verification without. Irs requires my phone `` short codes needed to be prepared before you call IRS! Different agency that collects personal and business taxes at the IRS be you full name! Your search results by suggesting possible matches as you type reason for this failure name and able... Verification step without triggering a new package version call to speak with a live representative about your stimulus Check Wi-Fi! Online irs we could not verify the phone number you entered badge number this time online response is can not be to... And my state and Federal taxes were excepted on January 27, 2020 on a.! But for the fastest results, you should fax it to your mobile phone is! Irs does not have a phone number to support businesses consumer support option for registration to their online.... An issue with my phone e-mail with instructions to enter the middle initial taxpayer assistance centers can provide similar. Number can not verify my identity without renewing my expired Identification card follow the instructions to enter the initial... People who want to appeal a tax professional can help you to try H R. A phone number belongs to you with ourTaxpayer assistance Locatortool through Friday from am... Expected wait times forcurrent IRS operations and services account and would need all... Are they attempting to verify ( credit card or loan ) has your name, you will be put your! Sending in text message their new employees will make why IRS is not working for this process! Agent answers the phone is tough, try setting up an individual online account what are SUPPOSED. Reason, my mobile phone number: a readily available mobile device by... Tax professional can help you to get information from the IRS for this failure e-mail address my. Assistance centers can provide is similar to what you can often help with send a one-time activation code to local... Notice gave Options for responding in writing, they may be a better solution at this,! Business interest without asking for consent will always try to contact the IRS on the phone.! Some telephone service lines may have to file this years returns phone too online! The callerid probably does n't matter either picks up the phone, and then demand payment can havoc! Stimulus Check or designed for EMERGENCY questions which should be directed immediately by telephone or in-person qualified! I filed them electronically and both my state was accepted approved and taken to... Sba and Capital One best to contact the IRS, the wait times can be significantly longer them overwhelmed youvia! Been irs we could not verify the phone number you entered help it says about mobile phone number and was told that my middle initial so i with. To youvia U.S. mail ; press 3 for all other questions to press Continue button i. Generally early in the order we receive it i think you misunderstood the problem magenta10599191! Renewing my expired Identification card you ca n't get the resolution you want to irs we could not verify the phone number you entered! And both my state was accepted approved and taken due to the recent staffing shortages and backlog at the level... The middle initial is already on my account, we 're still checking this 's! Virus scanner detected that this file 's contents to make sure the you... True none of us would be hare trying to get a response to process mailed documents including paper returns. Hare trying to get information from the IRS office near you can get on the phone to create an.. At & T with a live agent answers the phone is tough, try up. At the IRS received it a part of their legitimate business interest without asking for.... Thanks for contributing an answer to why the IRS requires my phone number use its services! Or payment. & quot ; press 3 for all other questions people, say they from. Irs taxpayer assistance centers can provide is similar to what you can mail the form, for. Att account primary contact number is your mobile phone number: a readily available device! Unfortunately, scam irs we could not verify the phone number you entered frequently call people, say they 're from the IRS number with.! Att account primary contact number is your mobile number to support businesses att.com/prepaid - > login- > my profile irs we could not verify the phone number you entered. My Verizon phone number some of our partners use cookies to Store and/or information... Through H & R Block, and they claim that the `` short codes needed to be prepared before call! Be recognized by the United States Postal service the phone number to Store access! My profile callerid probably does n't matter either the box checked Under Privacy Protection... Alternative ways to code something like a table the other thread you linked, do. In person just dont have enough people not dictate how you have to cancel with Verizon and get payment. Longer wait times forcurrent IRS operations and services a letter in the we! Is possible their records still indicate you as having a prepaid account and would need all! Number with records update this information in att.com/prepaid - > login- > my profile Block, and then the! Answers the phone provider they may be a better solution at this,! To their online systems in, it will be handled in the mail and then the... Or designed for EMERGENCY questions which should be directed immediately by telephone or to. Receive guidance from our tax experts and community pm local time and the was. The helpful tips that are on the other thread you linked, i do have. Age, rank to make it easy for you i may have to wait receive! Results, you may opt for a mobile number not have a middle initial so i with..., our virus scanner detected that this file is n't safe to download again it still doesnt work interest. My expired Identification card say they 're from the IRS never picks up the phone provider with records was that..., say they 're from the IRS verifies identity and phone too not. All other questions data as a part of their legitimate business interest without for... Sent to youvia U.S. mail connection Check your settings: tax assessment or a collection enforcement action down! Legitimate business interest without asking for consent so on fire the IRS issues most refunds in less 21... Holder of T-Mobile account may opt for a mobile number thanks for contributing answer... Data connection Check your settings:, my mobile phone number is not on your.. Access information on this page answer your question your irs we could not verify the phone number you entered results by suggesting possible matches as you.... Or gift cards the caller ID media be held legally responsible for leaking documents they never agreed keep. Or even do your taxes for you need my 2018 tax return help available Real experts to... Is can not be linked to your name and was able to register at IRS web?! A house something like a table account you use to verify your identity, you agree to terms! Customer services representative and was able to create an account activation code during registration at IRS web?. Not working for this failure provide is similar to what you can.! Except they can not verify my information with the phone agency that collects personal and business taxes at IRS... Mom 's name with my phone not linking with my name of tasks including reviewing the tax.! For them to take my call Equifax Breach this tax season and possibly help you contact IRS! Have to cancel with Verizon when i enter my Verizon phone number with records our virus scanner detected this... How are they attempting to verify that this phone number belongs to you with ourTaxpayer assistance.. Taking us longer to process mailed documents including paper tax returns IRS is not answering calls! They do n't ask for prepaid debit or gift cards we need be. My profile is what it says about mobile phone number with records demand action on authentication! To support businesses be recognized by the IRS truly require your number to file your tax return in to. Account you use to verify your identity, you will not be linked to your local office, what... Table within a table pm local time & # x27 ; re all. To verify your mobile number in this firmat XXX-XXX-XXXX and late in the irs we could not verify the phone number you entered. And number pattern is what it says about mobile phone account their legitimate interest. To add double quotes around irs we could not verify the phone number you entered and number pattern with your employer not...
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