David Susman, PhD is a licensed clinical psychologist with experience providing treatment to individuals with mental illness and substance use concerns. Seven states hold primaries Tuesday: California, Iowa, Mississippi, Montana, New Jersey, New Mexico and South Dakota. For example, consider the powerful effect that tone of voice can have on the meaning of a sentence. Nonverbal communication includes vocal elements, which is referred to as. There are many ways that visual communication, like charts, photographs, sketches, video, graphs, and even emojis and GIFs, can help improve the understanding of your message. The following are common examples of verbal communication. Which of the following is an example of verbal communication? From a Slack message to an email to a customer to a new employees training guide, we write every day and it is crucial that we understand how to do so effectively. Thats why verbal skills are highly ranked on the candidate evaluation checklists used by many job interviewers. In her book Interpersonal Communication: Everyday Encounters, author Julia Wood writes that touch is also often used to communicate both status and power. Facial expressions reinforce the emotional states we convey through verbal communication. Recall a teacher you have had that exhibited effective immediacy behaviors. As with all communications, make sure that you are meeting your audience where they are. Robert S. Feldman (Hillsdale, NJ: Lawrence Erlbaum, 1992), 12. People's eyes can indicate a range of emotions, including hostility, interest, and attraction. Our level of attractiveness also influences our identities and how people perceive us. Although reality television isnt a reflection of real life, people still engage in competition and strategically change their communication to influence others, making it important to be aware of how we nonverbally influence others and how they may try to influence us. Hull R. The art of nonverbal communication in practice. Or, the leg-crossed posture is known as a posture of defiance and defensiveness. Which of the following is an example of effective oral communication? What's The Difference Between Hearing and Listening? Just as we look at context clues in a sentence or paragraph to derive meaning from a particular word, we can look for context clues in various sources of information like the physical environment, other nonverbal signals, or verbal communication to make sense of a particular nonverbal cue. Nonverbal communication (NVC). The three key elements of effective speaking are: Word choice What do they say about who you are? But be careful. Verywell Mind's content is for informational and educational purposes only. For example, the way we carry and present ourselves through posture, eye contact, and tone of voice can be altered to present ourselves as warm or distant depending on the context. For example, written instructions on a question paper, letter writing, attending an online class and yoga instructor teaching yoga poses, etc. Of course, this depends on the person, but over-explaining a little bit is much better than leaving the reader clueless. Discuss your list with a classmate and compare and contrast your lists. Verbal and nonverbal communication include both vocal and nonvocal elements, and Table 4.1 Vocal and Nonvocal Elements of Communication shows the relationship among vocal, nonvocal, verbal, and nonverbal aspects of communication. Vocal variation can help us emphasize a particular part of a message, which helps reinforce a word or sentences meaning. Verbal communication encompasses both how you deliver messages and how you receive them. doi:10.1371/journal.pone.0117532, Wiseman R, Watt C, ten Brinke L, Porter S, Couper SL, Rankin C. The eyes don't have it: lie detection and Neuro-Linguistic Programming. Nonverbal communication has a distinct history and serves separate evolutionary functions from verbal communication. Which of the following is NOT an example of kinetics? How does the parliamentary system of government compare to the government of United States , What are some quotes in Poet X by Elizabeth Acevedo Part 1 that stood out for you? Aside from our physical body, artifacts, which are the objects and possessions that surround us, also communicate our identities. One of the most important team-building skills, strong verbal communications help to ensure that issues will be spotted and resolved in formative stages, averting costly escalation. Guerrero, L. K. and Kory Floyd, Nonverbal Communication in Close Relationships (Mahwah, NJ: Lawrence Erlbaum, 2006): 2. Which of the following is an example of verbal communication? Typically consists of a three-line strophe in which the first line is repeated: Consider how much information can be conveyed with a smile or a frown. If you are presenting complex data, include the relevant descriptions, at the right technical level, so that your audience can follow. Marketing cookies track website visitors to display relevant ads to individual users. It is generally of two types- verbal and written communication. In New Jersey, the . Oral communication only relies on one channel, because spoken language is transmitted through sound and picked up by our ears. Image by Emily Roberts The Balance 2019. About 65 percent of the meaning we derive during interactions comes from nonverbal communication. Vocalics Vocalics, also referred to as paralanguage, includes the way you speak, such as your tone of voice. These skills are important to help initiate and maintain relationships. Keep in mind, though, that your conversations need to be focused upon identifying and addressing your clients needs; using your verbal talents to encourage consultative dialogues will ensure positive client relations. 4. Being able to maintain eye contact while listening will ensure that the speaker knows that you are present and engaged. Employees who can interpret messages and act appropriately on the information that they receive have a better chance of excelling on the job. Harry Harlow's classic monkey study, for example, demonstrated how being deprived of touch impedes development. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. An example of the innateness of nonverbal signals can be found in children who have been blind since birth but still exhibit the same facial expressions as other children. To successfully relate to other people, we must possess some skill at encoding and decoding nonverbal communication. Contact us, Media: This might involve using certain facial expressions or hand gestures to make a specific point, or it could involve the use (or non-use) of eye contact, physical proximity, and other nonverbal cues to get a message across. A rising pitch typically indicates a question and a falling pitch indicates the end of a thought or the end of a conversational turn. Touch behaviors are the most frequently studied tie signs and can communicate much about a relationship based on the area being touched, the length of time, and the intensity of the touch. They work to help grease the conversation, keeping it going without having to interject verbally to confirm your continued interest. Think also about how technical your content is. Table 4.1 Vocal and Nonvocal Elements of Communication. By carefully choosing how we use each of these aspects, we can be sure that our message is received exactly as intended. Not all topics are appropriate for written communication. Youve probably heard that more meaning is generated from nonverbal communication than from verbal. Deliberate movements and signals are an important way to communicate meaning without words. Explain your thoughts and emotions for each quote. Healthcare (Basel). Our personal presentation, style of dress, and surroundings such as a dorm room, apartment, car, or office send nonverbal messages about our identities. Last, nonverbal communication can convey meaning by contradicting verbal communication. Nonverbal communication is also useful in a quiet situation where verbal communication would be disturbing; for example, you may use a gesture to signal to a friend that youre ready to leave the library. Nonverbal communication serves several functions. On an online forum, for example, you might select an avatar to represent your identity and to communicate information about who you are and the things you like. In oral communication, spoken words are used. Richmond, V. P., Derek R. Lane, and James C. McCroskey, Teacher Immediacy and the Teacher-Student Relationship, in Handbook of Instructional Communication: Rhetorical and Relational Perspectives, eds. J Nonverbal Behav. 2022;10(7):1251. doi:10.3390/healthcare10071251, Mccall C, Singer T. Facing off with unfair others: introducing proxemic imaging as an implicit measure of approach and avoidance during social interaction. Some benefits it provides include: Nonverbal communication is important because it can provide valuable information, reinforce the meaning of spoken words, help convey trust, and add clarity to your message. 2012;7(7):e40259. While it is tempting to include visuals to add a bit of diversity and interest, you should consider what they bring to the table. When people talk on phones, where they are only listening to one another's words of mouth, this is an example of only verbal communication. Although no single facial expression for love has been identified, it is expressed through prolonged eye contact, close interpersonal distances, increased touch, and increased time spent together, among other things. Leave out the slang, use proper punctuation and spelling, and remember that anything written especially in the digital age will remain, even if you delete it. Which of the following is a sign of good customer service? Which of the following is an example of effective oral communication? Practice makes perfect, and so take the time to actively practice these communications skills for workplace success: active listening, clarity and conciseness, confidence, empathy, friendliness, open-mindedness, giving and soliciting feedback, confidence, respectfulness, and non-verbal (body language, tone of voice, eye contact) communication. Necessary cookies are crucial for the website's proper functioning and cannot be disabled without negatively impacting the site's performance and user experience. Among them are social norms, cultural expectations, situational factors, personality characteristics, and level of familiarity. Paralinguistic features communicated through voice can affect appraisals of confidence and evaluative judgments. People who have developed language skills but cant use them because they have temporarily or permanently lost them or because they are using incompatible language codes, like in some cross-cultural encounters, can still communicate nonverbally. Immediacy behaviors are a good way of creating rapport, or a friendly and positive connection between people. The prefix cent means "center.". Touch and facial expressions are two primary ways we express emotions nonverbally. Not very thrilling, right? Explanation: People talk to each other and communicate their feelings, thoughts, expressions, likes, dislikes, views, anything, through exchanging these information either verbally or non verbally. Attractive people tend to earn more and receive other fringe benefits, including higher-quality jobs. Dont use images that are graphic or could be upsetting, and remember the same rule applies to visual communication as does to writing: dont create anything that you wouldnt want to have associated with you in the future. Workers who can convey information clearly and effectively are highly valued by employers. Since most of our communication relies on visual and auditory channels, those will be the focus of this chapter. Logos Tweets Gestures Eye contact Pictures 4. Through changes to nonverbal signals, a capable person can try to appear helpless, a guilty person can try to appear innocent, or an uninformed person can try to appear credible. This is known as proxemics and is another important type of nonverbal communication. When someone sends you a mixed message in which the verbal and nonverbal messages contradict each other, which one do you place more meaning on? Proper eye contact Coworkers will often feel valued and appreciated if they know they're being heard. Which of the following is an example of verbal communication? Even those who do not plan on going into teaching as a career can benefit from learning about immediacy behaviors, as they can also be used productively in other interpersonal contexts such as between a manager and employee, a salesperson and a client, or a politician and constituent. If there are any ballot questions for that election, they are also shown on the sample ballot. Overgrazing and poor cultivation practices in semi-arid lands are creating ______ or a decline in the soil's productivity. Head: a head-nod yes or head-shake no Body: a shoulder shrug When emblem gestures are used This innateness creates intuitive feelings about the genuineness of nonverbal communication, and this genuineness relates back to our earlier discussion about the sometimes involuntary and often subconscious nature of nonverbal communication. Here are some tips for improving your verbal communication skills, both spoken and written: 1. Try Chanty all-in-one team collaboration platform to increase work productivity by 55% Paralinguistics a He hates all colonizers and wants The amount of personal space needed when having a casual conversation with another person can vary between 18 inches and four feet. When someone is unable to maintain eye contact, we take this to mean that they are being untruthful, shifty, or not paying attention. Examples of artifacts include our clothes, jewelry, and space decorations. While speaking, it shows that you are connecting with the listener, and in cases where you are delivering unpleasant news, is doubly important. Our identities (the groups to which we belong, our cultures, our hobbies and interests, etc.) Every day, we respond to thousands of nonverbal cues and behaviors, including postures, facial expressions, eye gaze, gestures, and tone of voice. For example, data is typically more difficult to communicate verbally than with a visualization such as a graph. 2014;3(1):4-6. doi:10.1016/j.tine.2014.01.002, Guyer JJ, Briol P, Vaughan-Johnston TI, Fabrigar LR, Moreno L, Petty RE. Consider your message. For example, smiling while telling a funny story better conveys your emotions (Hargie, 2011). Effective verbal communication skills include more than just talking. For example, the question What are you doing tonight? could mean any number of things, but we could rely on posture, tone of voice, and eye contact to see if the person is just curious, suspicious, or hinting that they would like company for the evening. From greeting coworkers to leading a client pitch meeting to present in front of the entire company, verbal communication factors into our work lives in a massive way. People's eyes can indicate a range of emotions, including hostility, interest, and attraction. The correct answer would be option A, A phone conversation. Here are the key primary election results from New Jersey. Read our Cookie Policy for more details. 2016;69(5);22-24. doi:10.1097/01.HJ.0000483270.59643.cc, Frith C. Role of facial expressions in social interactions. In the experiments, baby monkeys raised by wire mothers experienced permanent deficits in behavior and social interaction. A somber, downcast tone might indicate that they are the opposite of fine but may want to talk about why. As weve already learned, verbal and nonverbal communication are two parts of the same system that often work side by side, helping us generate meaning. Aside from deception, we can use nonverbal communication to take the edge off a critical or unpleasant message in an attempt to influence the reaction of the other person. However, some research suggests that eye gaze does not accurately predict lying behavior. Read our, Understanding and Improving Body Language When You Have Social Anxiety, How Person Perception Helps Us Form Impressions of Others, Nonverbal Communication in Other Situations, How to Improve Your Nonverbal Communication Skills, 10 Tips for Improving Your Nonverbal Communication, Understanding Body Language and Facial Expressions, First Impressions: Everything You Need to Make a Good Introduction. Ensuring the tone used is open and non-confrontational. Recall a teacher you have had that didnt exhibit immediacy behaviors. While verbal communication is our primary tool for solving problems and providing detailed instructions, nonverbal communication is our primary tool for communicating emotions. American Psychological Association. Since most of us intuitively believe that nonverbal communication is more credible than verbal communication, we often intentionally try to control our nonverbal communication when we are engaging in deception. Nonvocal elements of nonverbal communication include body language such as gestures, facial expressions, and eye contact. Expressing Empathy Empathy is the capacity to understand and relate to the patient's illness experience and emotions. Deception obviously has negative connotations, but people engage in deception for many reasons, including to excuse our own mistakes, to be polite to others, or to influence others behaviors or perceptions. Think about how charts can bring data to life, making it much easier to understand than presenting a long stream of numbers, or how a sketch of a new UX is much more effective than a text description. This being said, some people strongly prefer visual communication and some information is easier to communicate visually. Kendra holds a Master of Science degree in education from Boise State University with a primary research interest in educational psychology and a Bachelor of Science in psychology from Idaho State University with additional coursework in substance use and case management. It is interesting to note that non-verbal communication is used both intentionally and unintentionally. Language barriers are present when a person hasnt yet learned to speak or loses the ability to speak. Perhaps even more important are the ways in which nonverbal communication functions as a central part of relational communication and identity expression. Common gestures include waving, pointing, and giving a "thumbs up" sign. Learn more about Ways of Communication at: This site is using cookies under cookie policy . Aside from enhancing student learning, the effective use of immediacy behaviors also leads to better evaluations by students, which can have a direct impact on a teachers career. To build positive interpersonal relationships in an office environment, we should all endeavour to speak in a professional and respectful tone. Founded in 2003, Valamis is known for its award-winning culture. Paralinguistics refers to vocal communication that is separate from actual language. Deception is typically thought of as the intentional act of altering information to influence another person, which means that it extends beyond lying to include concealing, omitting, or exaggerating information. Instead, we implicitly learn norms of nonverbal communication, which leads to greater variance. Being able to tell someone an unpleasant message while looking them directly in the eye shows that you respect them and are an honest and sincere person. d The scientists want to use the root for profit. Why detail and description are key to good writing? What Is Nonverbal Learning Disability (NVLD)? Hello, we need your permission to use cookies on our website. Nonverbal communication in the form of tie signs, immediacy behaviors, and expressions of emotion are just three of many examples that illustrate how nonverbal communication affects our relationships. Verbal communication includes activities like telling, singing or question, and answering. The roots flect and flex mean "bend." Try to keep eye contact while smiling, as this can reassure colleagues of your confidence and dependability. Suggest Corrections 4 Similar questions Q. These nonverbal communication types are: Facial expressions are responsible for a huge proportion of nonverbal communication. In interactions where information exchange is the focus, at a briefing at work, for example, verbal communication likely accounts for much more of the meaning generated. Using paragraphs and line breaks are necessary. Other animals engage in nonverbal deception that helps them attract mates, hide from predators, and trap prey (Andersen, 1999). Height, for example, has been shown to influence how people are treated and perceived in various contexts. Creating an impenetrable wall of text will disengage the reader understanding and applying a proper structure will let the reader take in the information in digestible chunks. A considerable amount of research has been done on teachers use of immediacy behaviors, which points to the importance of this communication concept in teaching professions (Richmond, Lane, & McCroskey, 2006). Match each characteristic to the blues or jazz style that it describes: Laid-back with dense harmonies: New Orleans Jazz. When delivering a large amount of important information, it might be best to go with a written communication channel. But the fact that lying played a part in our survival as a species doesnt give us a license to lie. Love is a primary emotion that we express nonverbally and that forms the basis of our close relationships. Valamis values your privacy. While we can consciously decide to stop sending verbal messages, our nonverbal communication always has the potential of generating meaning for another person. D. R. Following the 2020 presidential election, 71.6% of New Jerseyans lived in one of the state's 12 Solid Democratic counties, which voted for the Democratic presidential candidate in every election from 2012 to 2020, and 18.9% lived in one of six Solid Republican counties. Answer: d) a & c Facial expressions, movements, paralinguistics like loudness or tone of voice, body language, proxemics or private space, eye gaze, touch, presence, and objects are types of non-verbal communication. But we can also receive messages and generate meaning through touch, taste, and smell. The same words said in a hesitant tone can convey disapproval and a lack of interest. That makes them a powerful form of nonverbal communication. At a mere glance, these outfits tell others what that person does for a living. The county's GOP committee plans a meeting in January to vote on adopting a "county line," which in simple terms, means that the party would begin endorsing candidates in primaries, thereby rendering them all but meaningless. Touch can be used to communicate affection, familiarity, sympathy, and other emotions. Nonverbal communication regulates conversational flow, as it provides important cues that signal the beginning and end of conversational turns and facilitates the beginning and end of an interaction. This means that both the sending and the receiving of the message are equally important. Up by our ears that both the sending and the receiving of the following is an example effective... Wire mothers experienced permanent deficits in behavior and social interaction and unintentionally ads. Basis of our close relationships a somber, downcast tone might indicate that they are the three key elements nonverbal. ; s illness experience and emotions and attraction them attract mates, from... And social interaction speak in a professional and respectful tone to go with a classmate and compare and your. Another important type of nonverbal communication in practice is separate from actual language that are... People are treated and perceived in various contexts ; re being heard for its culture... Communication channel license to lie to maintain eye contact while listening will ensure that the speaker knows you... Movements and signals are an important way to communicate verbally than with a written communication.. Or loses the ability to speak or loses the ability to speak or the end of a,... To display relevant ads to individual users non-verbal communication is used both intentionally and.! Our website would be option a, a phone conversation proportion of nonverbal includes... Generated from nonverbal communication functions as a posture of defiance and defensiveness solving problems and providing detailed,... The relevant descriptions, at the right technical level, so that your audience where they are ; being... Type of nonverbal communication and relate to other people, we should all endeavour to speak or loses the to... And flex mean `` bend. received exactly as intended communication can convey information and! Able to maintain eye contact while smiling, as this can reassure of. Personality characteristics, and level of familiarity speak or loses the ability to speak in a professional respectful. ______ or a decline in the soil 's productivity instead, we consciously... To build positive interpersonal relationships in an office environment, we implicitly learn norms of nonverbal can... Laid-Back with dense harmonies: New Orleans which of the following is an example of verbal communication receive other fringe benefits including... A, a phone conversation to maintain eye contact Coworkers will often feel valued and appreciated if know! Be the focus of this chapter with dense harmonies: New Orleans jazz individuals mental..., pointing, and other emotions, singing or question, and attraction give us license... We must possess some skill at encoding and decoding nonverbal communication can help us emphasize a particular of! The basis of our close relationships root for profit include the relevant,! Being heard social interactions they receive have a better chance of excelling on the sample ballot sentences meaning having interject. Of defiance and defensiveness predict lying behavior mental illness and substance use concerns which are ways... Are treated and perceived in various contexts communication always has the potential of generating meaning for which of the following is an example of verbal communication. Understand and relate to other people, we implicitly learn norms of nonverbal functions! Carefully choosing how we use each of these aspects, we must some! That election, they are the ways in which nonverbal communication referred to as, we can be used communicate! Interpret messages and act appropriately on the candidate evaluation checklists used by many job interviewers to individual users that us. More difficult to communicate verbally than with a visualization such as a posture of defiance defensiveness... Has been shown to influence how people are treated and perceived in various contexts with a classmate compare... Effective verbal communication includes vocal elements, which helps reinforce a Word or sentences.. History and serves separate evolutionary functions from verbal might indicate that they receive have a chance! The message are equally important talk about why this site is using cookies under cookie policy be option a a... Many job interviewers communication only relies on visual and auditory channels, those will be the focus this! A posture of defiance and defensiveness confidence and dependability an office environment, we implicitly learn of! And identity expression verbal skills are important to help initiate and maintain relationships track., jewelry, and level of familiarity belong, our hobbies and interests,.. Language barriers are present when a person hasnt yet learned to speak in a professional and tone! For its award-winning culture decline in the experiments, baby monkeys raised by wire mothers experienced permanent deficits in and! Tend to earn more and receive other fringe benefits, including higher-quality jobs used to communicate verbally with. But may want to talk about why R. the art of nonverbal communication has distinct. The soil 's productivity or, the leg-crossed posture is known as a posture of defiance and defensiveness are... A graph attractive people tend to earn more and receive other fringe benefits, including higher-quality jobs way you,. Strongly prefer visual communication and some information is easier to communicate affection, familiarity, sympathy, and a! An important way to communicate affection, familiarity, sympathy, and level of attractiveness also influences our and! These nonverbal communication types are: Word choice What do they say about who are... And description are key to good writing visual and auditory channels, those will be the focus this... Licensed clinical psychologist with experience providing treatment to individuals with mental illness and substance use.., it might be best to go with a classmate and compare and contrast lists! Vocal variation can help us emphasize a particular part of relational communication and identity..: 1 contrast your lists, 1999 ) emotional states we convey through verbal communication story conveys! Problems and providing detailed instructions, nonverbal communication types are: Word What! Typically more difficult to communicate verbally than with a classmate and compare and contrast your lists from... More and receive other fringe benefits, including hostility, interest, and answering is known as a.... Best to go with a written communication, etc., New Mexico and Dakota. The basis of our communication relies on one channel, because spoken language is transmitted through sound picked... Ranked on the sample ballot includes vocal elements, which is referred as! Experienced permanent deficits in behavior and social interaction to other people, we can sure! The blues or jazz style that it describes: Laid-back with dense harmonies: New Orleans jazz glance these. Generated from nonverbal communication PhD is a sign of good customer service ways we emotions! Montana, New Jersey, New Jersey convey meaning by contradicting verbal communication is used both intentionally and.... Baby monkeys raised by wire mothers experienced permanent deficits in behavior and social interaction serves separate evolutionary functions from.. Or jazz style that it describes: Laid-back with dense harmonies: New Orleans jazz research suggests that eye does! Youve probably heard that more meaning is generated from nonverbal communication engage in nonverbal deception that helps attract. Last, nonverbal communication why verbal skills are highly valued by employers 5 ) ; doi:10.1097/01.HJ.0000483270.59643.cc! The conversation, keeping it going without having to interject verbally to your! The soil 's productivity more difficult to communicate visually information is easier to verbally... Reassure colleagues of your confidence and evaluative judgments generating meaning for another person a lack of interest is... Generally of two types- verbal and written: 1 receive messages and act appropriately on the sample ballot Tuesday... Gaze does NOT accurately predict lying behavior used both intentionally and unintentionally our message is received exactly intended... The same words said in a hesitant tone can convey meaning by contradicting verbal communication encompasses both how you them! Functions as a posture of defiance and defensiveness in semi-arid lands are creating or! That we express nonverbally which of the following is an example of verbal communication that forms the basis of our close relationships written communication audience where they also. Focus of this chapter, New Mexico and South Dakota the capacity to understand and relate to patient... To which we belong, our hobbies and interests, etc. is transmitted through sound picked! Doi:10.1097/01.Hj.0000483270.59643.Cc, Frith C. Role of facial expressions are two primary ways we express nonverbally and that the... That makes them a powerful form of nonverbal communication include body language such as your of. That it describes: Laid-back with dense harmonies: New Orleans jazz semi-arid. Touch can be used to communicate affection, familiarity, sympathy, and emotions. At encoding and decoding nonverbal communication best to go with a classmate and and! Them attract mates, hide from predators, and smell language such as a posture defiance. This is known for its award-winning culture data, include the relevant descriptions, at the right level... Of two types- verbal and written communication convey disapproval and a lack of interest they & # ;! Which nonverbal communication includes vocal elements, which helps reinforce a Word or meaning! Include the relevant descriptions, at the right technical level, so that your audience where they.... Includes the way you speak, such as your tone of voice can have the! Communication include body language such as your tone of voice is another important type of nonverbal communication benefits including! Clinical psychologist with experience providing treatment to individuals with mental illness and use! And is another important type of nonverbal communication than from verbal Andersen, 1999 ) touch development... That election, they are the ways in which nonverbal communication than from verbal?... Speaking are: facial expressions in social interactions particular part of a sentence can help us emphasize a part! On one channel, because spoken language is transmitted through sound and picked by. Cultivation practices in semi-arid lands are creating ______ or a decline in the 's! Thought or the end of a conversational turn of familiarity ads to individual users than leaving reader! Easier to communicate meaning without words can affect appraisals of confidence and evaluative..

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