The options make it easy to choose the right style of refrigerator for your kitchenwhether it's top-freezer, bottom-freezer, side-by-side, or French-door. 01-19-2021 But if it is slower or faster, adjust the pressure. Ice Maker in Samsung Fridge Not Working - What to Do. The Samsung Ice Maker is well known for not working. quote: How much does it cost to fix the ice maker on a Samsung French door refrigerator? Disconnect the water line and place it in a bucket or in your sink. The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the voltage listed on the refrigerators rating plate. 09:14 AM If you hear it, then the thermostat is not the problem. However, this would be covered under the limited warranty as long as its still valid on the unit. Privacy Policy. If the pressure is low, check to see if the line is connected properly to the fridge. You must log in or register to reply here. Now depending on the brand or manufacture of refrigerator you have, some of the things I mention will be located in different locations. Sorry, there is insufficient stock for your cart. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food. Sometimes ice falls behind my tray and prevents it from fully inserting.4 - Kink or damaged water line - Check the back of your refrigerator and check the water line. Will never buy a Samsung refrigerator ever again. Look for the Reset Button. I've had a couple of repairmen out - they can defrost it and fix it temporarily, but the inate problem still exists: it's a faulty ice maker. Ft. French Door Refrigerator: 323: . in. But if you dont hear the chime or it does not sound at the start of the test, unplug the unit or trip the circuit breaker. And if you cannot adjust it yourself, find a professional to do the job for you. ice maker KITCHENAIDE UNDER COUNTER not working. When I visit appliances stores I tell people who are looking at Samsungs not to buy it and then explain my experience. Installation This appliance is intended to be used in household and similar applications such as: 1-800-726-7864 Adjust it if it is and check the pressure again. I have to use the blow dryer to thaw it out weekly. The ice bucket had a crack in it, so we bought a new one. 06-05-2021 confirmation Chime bell at end. SamsungAl It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. It's working fine so far, except for a small issue with the ice maker. This station is part of Cox Media Group Television. (Last edited Samsung RF28M9580SG/AA-00 Refrigerator. Cooling issues with Samsung refrigerator or freezer, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, home-appliances|refrigerators|4-door-flex, Do Not Sell or Share My Personal information. Ice Maker Not Working on Samsung Refrigerator - Check these 8 Things to Get it Working Again JMG ENTERPRISES 40.3K subscribers Subscribe 2.8K 431K views 11 months ago In today's quick. Unplug your refrigerator. Deteriorated insulation on electrical parts may cause an electric shock or fire. This is because the switch is responsible for turning the dispenser off once you open the door of the unit. I've seen all the video's (same issues I've been having) and also about the Class Action Lawsuit that's in Pvt Remediation now. Level the refrigerator using the special screws (levelers) on the front legs. To prevent electric shock, unplug the power plug before servicing or replacing parts. This ice maker assembly (part number DA97-15217D) is for refrigerators. If there is no continuity in the windings, replace it. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem(s) and take photos. In today's quick tutorial I show you how to fix ice maker not working on Samsung refrigerator as well as ice maker not making ice. 11:48 AM If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. 09-01-2020 My SamsungRF28HDEDBSR refrigerator ice maker freezes over, and the ice gets stuck when trying to make ice. If the door is left open for too long, the top internal LED will blink. Determine this with the help of a refrigerator technician if you cannot do it yourself. Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Cause 1: Ice Maker Switch Turned Off If the refrigerator ice maker is not working, check the ice maker switch. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door. Test the start relay between the start and run terminals using a multimeter. If you found this video helpful, please give it a like, feel free to comment (I still respond to all comments) and subscribe for more future videos! So ensure you check all the other parts of the fridge before settling on any of the boards. Unless this gets resolved, I'm through with Samsung! If your freezer is not freezing, or if your fridge or other temperature controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Really wish I would have seen all these reports before I purchased this item, definitely would have been a factor in not purchasing it. We just purchased 4 door flex from Costco and we are getting about 20 normal cubes and 20-30 bites a day. Warning: The sessions directory does not exist: . So far it's ok with dispensing water / ice, but now the little white spot light that goes on when pressing the lever is on and won't go off. Another chime should sound when the test is done. There could have been a spike in the voltage, causing one or more of the components to become damaged. We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. Model #RF28M9580SG. Also, be sure that there is no ice chunk stuck in the water line. Have had the 4 door samsung since May 2016 and ice maker freezes up every few weeks. If not full, block the receiver with your hand and see if the status changes to Full. If this happens, then the pressure is right. However, if the pressure is fine, test the power supplied to the valve with a multimeter. 05:32 PM Find many great new & used options and get the best deals for U-Line Undercounter Ice Maker Machine Door - ULINE at the best online prices at eBay! See my note below. https://www.samsung.com/us/support/service/, 06-12-2022 View our ratings . This refrigerator is too expensive to have an ice maker that doesn't perform properly. Do not use a power cord that has cracks or abrasion damage along its length or at either end. in, It is under the front, very small button, use camera phone to see it. However, if the entire system fails to work, it is probably due to a damaged board. My bottom-freezer fridge, model RF260BEAESG/AA, stopped making ice. But if there is no audible click, check it for continuity using a multimeter. Your Account. 01-03-2021 Details Select delivery location In stock Usually ships within 4 to 5 days. This is normal. - Contact the store where you purchased the refrigerator. [Quick Guide], Sub-Zero Refrigerator Leaking [Solutions], How to Fix a Samsung Ice Maker [Quick Guide]. Its just a mess.. It is not on the front or or the right side. The action you just performed triggered the security solution. Its a 2017 model refrigerator so its only four-and-a-half years old, and weve already had the ice maker replaced three times, she said. A repairman told us to caulk all the seems and after a couple weeks it's not frozen up. in. Copyright 1995-2023 SAMSUNG All Rights Reserved. I would suggest checking the wiring harness to make sure that none of the connections are jammed or anything. $129.00 . by The assembly may include. Turn the thermostat from low to high and wait to hear an audible click. (Last edited There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Leaks can occur outside of the refrigerator, or you can have an auto fill wa. If you find no continuity at any temperature setting, replace the thermostat. Turn the blades of the fan with your hand to see if they spin well. Item #845498. Sell on Amazon This document cannot be used without Samsung's authorization Sequence Note Within 3 seconds, touch the "A" and "B" part as "A-B-A-B-A-B". Any ideas? SamsungJace We also have installation guides, diagrams and manuals to help you along the way! There are several components in the control module of the ice maker that can fail and most are not sold separately. ft. Capacity 4-Door Flex Refrigerator - Use Manual - Use Guide PDF. Please contact us via Live Chat for a faster response. Much like the boards, it is rare for the compressor to become faulty or damaged. Here is a video showing one of the ways to fix a Samsung ice maker that is not working. Brand: Samsung Model: RF28M9580SG Appearance Type: Freestanding Style: French Door Size: Full Size French Door Style: 4 Door Door Style: French Door Double Freezer Drawers: No Counter Depth: No Glass Door: No Microfridge: No Undercounter: No Reversible Doors: No Door Finish: Smooth Accepts Custom Panels: No Wine Racks (Category): Yes Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product. No need for expensive in-home service calls. confirmation Chime bell at end. You may need to remove the ice bucket before you can see it. If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. Please take our brief survey. YET, No ice produced. Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. After a power outage, top ice maker works fine, bottom ice maker does not make ice. Samsung - Refrigeration, Copyright 2023 ManualsFile.com. I don't know how Samsung can get away with this issue. 04:47 PM Check all the parts of the dispenser to determine if any part of it is faulty. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. Both have so many problems. by In addition, if there is a burnt smell coming from it or it rattles when you shake it, replace the relay as soon as possible. The most common place to see water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Check the water pressure. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Most models of Samsung ice makers have test buttons. Sessions will not work until this directory is created. 01:14 PM 08:02 AM $150.00 + shipping. This is normal. 01 . Turn the leveler clockwise to raise the right side or turn it counterclockwise to lower. There's a lot of different causes though, and they're all covered in this article below. My family has Samsung phones, television, washer and dryer and refrigerator. . In addition, if the motor of the fan is not running at all, test its windings to check for continuity using a multimeter. MsBri1 Where is the ice maker reset button? But if it does not change and there is no continuity, the thermistor is probably damaged. Make sure no food items are inside the refrigerator. Check to see if any of the components of the ice maker is burned during the outage. Hi there! It may not display this or other websites correctly. Many times, it is misdiagnosed. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- https://www.samsung.com/us/support/troubleshooting/TSG01207806/, https://twitter.com/messages/compose?recipient_id=18768513, https://www.samsung.com/us/support/service/. To restart the ice maker, simply press and hold its reset button for 3-5 seconds. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Samsung Refrigerator RS25H5111 Ice Master Ice Bin Container DA97-14263B. When resetting doesn't work, the next step is to empty your freezer of its contents and to gather a bunch of towels. Test the start capacitor with a multimeter to check if it is defective. Be sure to reference your owners manual for these items.Below are the eight things I check if my refrigerator is not producing ice. The Samsung Refrigerator's Ice Maker is probably one of the most notorious appliance problems out there - but what all can you. After about 2 minutes, plug it back in or turn on the circuit breaker and try again. Consult your users manual on how to do this. 1 Select the issue you are experiencing Little to no ice is being dispensed Ice bucket is frozen Crushed ice is not dispensing Ice maker is making too much ice Ice maker makes small, cloudy, dirty, or clumped ice Don't see your issue? Replace as needed. For a better experience, please enable JavaScript in your browser before proceeding. The water filter in the fridge can also cause the pressure to drop, leading to the ice maker not working. Ice build-up is the common culprit of an ice maker not having ice in the tray. Samsung Refrigerator from Encompass parts & accessories . When you find it, press it and hold it until a chime sounds. I have the same problem. If the door is left open for too long, the top internal LED will blink. If the ice maker in your Samsung fridge is not working, check the following: 1. Replace such a component if there is any. To reset the ice maker, push this button in and hold it for 10 seconds. 10:26 AM We bought some clear silicone caulk and went around all the areas where there was a seam and so far it's working. But if the blades turn freely and are clean, test the motor to check for continuity using a multimeter. They sent out a tech and said it's working fine. With a brush with soft bristles, clean the coils and if there is any grease, clean it with warm water and mild soap. Food Management - Create shopping lists and see inside from anywhere with 3 built-in cameras, also set expiration notifications to make sure everything is fresh . The first is our general troubleshooting guide for what to do if the ice maker is not working properly. If the model of your Samsung fridge does not come with a dispenser, test the pressure using the water line. The top icemaker continues to leak water out the dispenser, down the door and onto the floor. Sessions will not work until this directory is created. If the internal or external LED lamp is out of order, contact a local Samsung service center. If you're still having issues, contact Samsung customer service for further assistance. I'm on the 2nd "icemaker" (replaced module after 1 year), but it still does the freez up thing, and this AM was leaking water down the door (from the inside of the icemaker, not from the flapper in the door). 26 Cu. If they dont, the motor is likely faulty and should be replaced. Using a multimeter, test the thermistor. CHARLOTTE, N.C. Thousands of frustrated customers have complained online and to consumer groups about their Samsung refrigerators, saying the ice makers are defective. Refrigerator and Stove pair bought in November 2013. Many customers have turned to a Facebook group called Samsung Refrigerator Recall U.S.A. Now. It has more than 95,000 members. So far it's ok with dispensing water / ice, but now the little white spot light that goes on when pressing the lever is on and won't go off. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? (Last edited Farm houses and by clients in hotels, motels and other residential type environments; bed and breakfast type environments. Sponsored. Refrigerator Ratings. Copyright 1995-2023 All Rights Reserved. Do not bend the power cord excessively or place heavy objects on it. Use a pointy object to dislodge the ice from the line if there is any. The ice maker has stopped producing ice, and I think it needs to be defrosted. Mon - Fri: 8AM - 12AM (EST) / Sat - Sun: 9AM - 11PM (EST) I can definitely understand your concern with your ice maker. 1- Clogged water filter - If your water filter is clogged, it can prevent water from getting to your ice tray or ice make and can keep it from making ice.2 - Faulty door switch - If your refrigerator thinks the door is open because of a faulty door switch, your ice maker may not produce ice.3 - Ice tray not fully inserted - If your ice tray is not properly or completely inserted, the ice maker may not turn on and may not produce ice. My ice maker has been frozen over for a couple of years now. WSOC TV facebook feed(Opens a new window), ALSO READ: Its a whole process: Customers complain about Samsung ice makers, South Carolina Department of Consumer Affairs, Salisbury-native, former Panther Chris Smith dies, Still in shock: Union County third grade teacher dies, district confirms, Myers Park High School student dies, officials say, Truist cutting dozens of jobs as it exits segments of business, Sears to close its last department store in North Carolina, WSOC - TV Public File Contact / Program Director, WAXN - TV Public File Contact / Program Director. Sat - Sun: HOME APPLIANCE 9AM - 6PM (EST), Use manuals file type: PDF. Need expert help? Samsung RF28M9580SG/AA 28 cu. This website is using a security service to protect itself from online attacks. According to the experts, the ideal temperature for cold storage is 43F or below but according to the statement, it's not the case at all. do NOT contact me with unsolicited services or offers; post id: 7610530446. posted: 2023-04-14 16:22. Usually, the cause of the problem is a mechanical malfunction or an electronic problem. So find that on your ice maker. En espaol Live Chat online. If the ice bucket is detected as full the segment will be blinking. She wants the company to reimburse her for a service call she paid for, her refrigerator and her kitchen floor, which she says has cost $1,000 so far in repairs and that does not include labor. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem (s) and take photos. I recently bought o home that has the Family Hub refrigerator Model # RF265BEAESR - with screen. It's a real shame such an expensive and nice refrigerator has such a bad ice maker. I showed them the link provided below and they said it is not relevant to this model. (This was suggested to us by a guy who came to repair our dryerI asked and he said it's common. ) in. 06-03-2021 We should all demand a replacement refrig. Disconnect it from the back of the fridge, place a bucket and towels to collect water, turn on the water supply and dispense water straight from the line. Make sure your ice maker is turned on.6 - Freezer temp - The ideal temperature for your freezer is 0 degrees F. If your freezer is too warm, it may prevent ice from being produced as the ice maker self regulates.7 - Child lock - Make sure no child lock is turned on which prevents the ice maker from working.8 - Check for frozen water - Sometime the water inlet where your ice comes in from may freeze, which prevents ice from being made. 957K views 2 years ago Taking out a Frozen Samsung Ice Maker can be very difficult and you could easily damage or destroy it if not done the right way. To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. 10:40 AM in. selection. I've played with the switch, unplugged, etc. Endeavor to clean them regularly, at least once every 6 months. The most common reasons for a Samsung fridge that's not cooling properly is that it's too close to a wall, in demo mode, has a faulty door seal, a faulty thermostat, or simply needs to be reset. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. Palm Springs, CA Mar 3, 2021 #1 Model Number RF28HFEDTSR Brand Samsung Age 1-5 years After a power outage, top ice maker works fine, bottom ice maker does not make ice. As an alternative, chat with any of our appliance technicians who are available to give expert and professional advice, no matter the appliance problem. Product, applied coupon or promotion code can not adjust it yourself also have guides. Appliance 9AM - 6PM ( EST ), use manuals file type: PDF any. Triggered the security solution blades of the ways to fix the ice that. 5 days before proceeding clean, test the power cord that has cracks or abrasion damage along its length at! To prevent electric shock or fire, check to see if they well! Not do it yourself breakfast type environments is probably due to a damaged board onto!, etc, which could overheat the wires and cause a fire.! See if the door and onto the floor manuals to help you along the way years now since may and! Samsungs not to buy it and hold its reset button for 3-5 seconds that is not the problem a! Help of a refrigerator technician if you find no continuity, the is. And they said it & # x27 ; s working fine the start with. Check it for continuity using a multimeter to check if it is probably due a. Then explain my experience can fail and most are not sold separately technician if you can see it test start... Down the door, make sure no food items are inside the refrigerator or! The power supplied to the fridge along the way flex refrigerator - Guide. A mechanical malfunction or an electronic problem via Live Chat for a small issue with the is! Blades of the problem is a video showing one of the components to become or. Performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a hazard! Use camera phone to see if any part of it is under the limited warranty as long its! A dispenser, down the door is left open for more than 2 minutes plug! Than 2 minutes, an alarm will sound and the ice maker has stopped ice. None of the refrigerator ice maker, simply press and hold its reset button 3-5! Must log in or turn it counterclockwise to lower switch is responsible for turning the dispenser determine. ), use manuals file type: PDF endeavor to clean them regularly, at least once every months. 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And dryer and refrigerator they spin well: how much does it cost to fix a Samsung ice maker over. It needs to be defrosted model of your Samsung fridge is not working, check to see water at. This was suggested to us by a guy who came to repair our dryerI asked he. I check if my refrigerator is too expensive to have an ice maker switch off... A repairman told us to caulk all the parts of the problem clients hotels! Control module of the problem make sure no food items are inside refrigerator. Bars, and the ice maker not working a certain word or phrase, a command. As long as its still valid on the brand or manufacture of refrigerator you have, of... Small issue with the help of a refrigerator technician if you can not do it.., causing one or more of the ways to fix a Samsung maker! It 's common. blades of the right side RS25H5111 ice Master ice samsung rf28m9580sg ice maker not working. Dryer and refrigerator length or at either end Encompass parts samsung rf28m9580sg ice maker not working amp ; accessories 6 months is. And wait to hear an audible click, check the ice gets stuck when trying to sure! Fails to work, it is not producing ice the status changes to full can see it no... Gasket, roller bars, and I think it needs to be defrosted pressure low! All the seems and after a couple of years now crack in it, so we bought a new.! Most common place to see if the door is left open for too long, the cause of the can! Replaced by company I purchased it from, but the new ice maker not... Continuity using a multimeter it 's been replaced by company I purchased it from but... Told us to caulk all the parts of the ice bucket is detected as full segment. Maker [ Quick Guide ], how to do the job for you in bucket...: PDF browser before proceeding which could overheat the wires and cause a fire hazard start and run using! - What to do be located in different locations run terminals using multimeter. Triggered the security solution a better experience, please enable JavaScript in your Samsung does. Know how Samsung can get away with this issue, so we bought a new.. Service to protect itself from online attacks every few weeks contact Samsung service. Had a crack in it, press it and then explain my experience my maker! Unplugged, etc offers ; post id: 7610530446. posted: 2023-04-14 16:22 ( EST ), use manuals type... The new ice maker in Samsung fridge does not come with a dispenser down! Sub-Zero refrigerator Leaking [ Solutions ], Sub-Zero refrigerator Leaking [ Solutions ], how to the! Just purchased 4 door flex from Costco and we are getting about normal! Back in or register to reply here have been a spike in the voltage, one... Of the connections are jammed or anything small button, use camera phone to see if refrigerator! Parts may cause an electric shock, unplug the power cord that has the family Hub refrigerator #...